Help Guide

Orders and Deliveries

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this number on the carrier’s website to track your delivery in real-time.

How long does delivery take?
Standard delivery time is between 7 to 20 business days, depending on your location and the shipping service selected. Your order is prepared for shipment immediately and will be dispatched within 2 to 3 business days.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information safe?
Yes! We use SSL technology and encryption tools to ensure your data is protected against unauthorized access.

Can I pay in installments?
Yes, we offer installment options based on your credit card provider. Full details are shown during checkout.

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Exchanges, Returns, and Refunds

How can I request an exchange or return?
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You have up to 30 days after receiving your product to request an exchange or return. Contact our support team via email or chat to start the process.

Check our [Size Guide](#) available on each product page. Accurate measurements ensure the best fit and comfort for your pet.

Do the products come with a warranty?
Yes, all products come with a 30-day warranty against manufacturing defects.

Can I order a custom product?
At the moment, we only offer standard products. Personalized options may be available in the future.

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Privacy and Security Policy

We respect your privacy and are committed to protecting your personal information. For more details, see our [Privacy Policy].

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Terms of Service

By using our website, you agree to our terms and conditions. See the [Terms of Service] page for more information.

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Support and Contact

If you still have questions or need help, our team is ready to assist you.

Email: support@woofwordpet.shop
Live Chat: Available on our website (Monday to Friday, 9am to 6pm)
WhatsApp: